Tag: Automattic
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On reporting and supporting
18 months in Automattic and working as part of Support team, I learned on how to improve my bug reporting. However, I soon found that it’s applicable on general communication — to ensure our message/question/inquiry/insight properly and clearly delivered and received.
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Happiness Engineer position is now open!
What is a Happiness Engineer? In short, we are the Support team for Automattic products; mostly on WordPress.com, WooCommerce.com, and Jetpack.com. The purpose of Happiness Engineer is to support and deliver happiness to folks who are using Automattic’s products. We represent Automattic to our customers, and we are the voice of customers to Automattic. I’m…
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Grand Meetup 2019: Orlando, Florida
And when you finally finally meet the awesome people. When folks found out last week’s GM was my first GM, they usually ask, “so how is it so far? The GM?” “Overwhelmed — in both nuances. Before, it was only you, your laptop, and an external monitor. Next thing you know, on the GM, humans.…