I’ve been working as Support for two years — while it’s might be not much, compared to many veterans out there — there is one term that I usually avoid when communicating with users.

“Oh, it’s easy!”

“You can just simply…”

(OK, maybe two terms?)

“Simple” or “easy” signify that the thing we are working on should be just work. It doesn’t need any additional interference, and let the whole system taking care of it. A simple click then done.

And this is not the case with frustrated users. Folks that might have tried and tried and tried and things still refused. to. work.

It’s not easy, it’s not simple. And what’s more, when somebody tell you that — “oh, you have been working on this issue for five days straight?! It’s actually really easy!” — it implies you are the fool and hopeless.

It’s never easy for first-timers. It’s never simple for folks who just learned the wonders of technology. When they need assurance that clicking a button won’t destroy their website.

Hell, it’s not easy for me too. More often than not, there’s always bugs lurking or something new to learn. You can find me half-crying half-laughing hysterically whenever I have to file a bug report for the developers to check.

For some, we are lucky to learn new things ahead from lots of folks out there. For some, this is an entirely new thing, uncharted territory to explore.

“I found it’s really difficult to add image on this blog post. How do I do that?”

“I hear you. Adding image is one of the fun parts of blog post! To add an image on your blog post, click the “Add Media” button and you can either use the images from your website’s Media Library, or upload it from your computer.”

I’m not a Potterhead — more a casual viewer/reader and I got my references mostly from the fandom. And yes, like many other fandoms, some elements (a teeny tiny element) can be pretty toxic. I’m glad I always found the chill ones (and yes, Harry Potter belongs to the fans. J.K who.)

I first read Harry Potter was when I was in… junior/secondary school, I guess? I read the Indonesian translation, and I remember I finished the first book in the car — so it was like a battle of “must… finish… the… book!” and getting carsick.

I guess just like many first readers, we always imagine — and aspire — to be the main characters/main group. In this case, the Gryffindors. The champion of justice, truth, and everything good. While the Slytherins are the polar opposite — the evil side, boo hiss. Ravenclaw and Hufflepuff who and what.

For long, I aspire to be a Gryffindor. I thought that’s the most important thing. Nobody wanted to be a Slytherin — especially a Ravenclaw and a Hufflepuff, right?

And definitely not a Hufflepuff. What, them crybabies and insignificant?

Then, I learned more about the communities and the Tiktoks — yes, the Tiktoks.

And you know what? I’m obviously a Hufflepuff. And I’m really proud of that.

I cry easily, I tend to make jokes on the wrong time and on the wrong place, I’m not as brave as a Gryffindor (I TRIED, OK,) my aesthetics are those lo-fi music vibe, I worship Animal Crossing (fun fact: I only have one game, and one game only, on my Nintendo Switch: The Animal Crossing New Horizon) because other games not as chill as Animal Crossing stresses me out, and most of times, I can’t be bothered of many things because it doesn’t go with my zen (kidding. But seriously, working as Support teaches you to not looking for drama because who needs drama if you do user-facing job?)

And being a Hufflepuff is actually okay and pretty cool. Just as awesome as being a Gryffindor, a Slytherin, and a Ravenclaw.

Or if you are not into Harry Potter; that’s totally okay too. You do you.

(I take dibs as Dr. Watson.)

Slightly Support-related. I just realized the embed code format that you got from the Tiktok app — e.g. https://vt.tiktok.com/ZS3WexqA/ — won’t work. Copy-pasting the code on the editor will only generate a Paragraph block and the URL string.

The embed will work if we use desktop-version URL, though. Like so:

https://www.tiktok.com/@bexinblue/video/6917343237355097346

I’m going to check with the others next week. For now, it’s time to go to sleep and weekend.

Update: I have opened a GitHub issue with Gutenberg folks here.

I don’t think this is super urgent so I will treat this as low-priority — but it feels good to open an issue; at least we are aware such issue around ?