coriander in pho

What is a Happiness Engineer?

In short, we are the Support team for Automattic products; mostly on WordPress.com, WooCommerce.com, and Jetpack.com. The purpose of Happiness Engineer is to support and deliver happiness to folks who are using Automattic’s products. We represent Automattic to our customers, and we are the voice of customers to Automattic.

I’m interested. How do I apply?

Awesome! To apply, you can check our official Work With Us page 🙂 As for Happiness Engineer, the direct page is here.

I’m not super good in website programming/developing/coding. Can I still apply?

Believe it or not, it’s one of the top questions asked when I informed my family and friends about the job opening.

The answer is: If you know how to code (basic knowledge in HTML or CSS,) that’s good. If you don’t know how, I suggest you to learn a bit about it. Even the basic knowledge on HTML and CSS is helpful 🙂 I blogged a bit about HTML and CSS in Indonesian in case you want to take a peek.

HTML and CSS, and any other coding languages that you can master, are skills that you can learn and improve as you progress and learn more. The most important aspect that you need to have is patience, eager to learn, and ability to read, like, a lot. You can check Automattic Creed and see how the company operates.

I wrote my experience in applying to Automattic (in Indonesian):

• Satu Langkah
• Satu Langkah Lagi
• Satu Langkah Berikutnya
• Kap’s Brain Fart 01:42 PM
• Mari Berlari
• Trial Period: Persiapan
• Happiness Engineer

Feel free to reach out to me if you have any questions on how it feels to work as a Happiness Engineer in Automattic (I’ve been working as an HE for 1 year.) I can’t provide any “inside information” or committed on your application, but I can share my perspective about Happiness Engineer role and what I think about it 🙂

I’m setting this post as sticky for searchable purpose in case you folks are interested