What is a Happiness Engineer?

In short, we are the Support team for Automattic products; mostly on WordPress.com, WooCommerce.com, and Jetpack.com. The purpose of Happiness Engineer is to support and deliver happiness to folks who are using Automattic’s products. We represent Automattic to our customers, and we are the voice of customers to Automattic.

I’m interested. How do I apply?

Awesome! To apply, you can check our official Work With Us page 🙂 As for Happiness Engineer, the direct page is here.

I’m not super good in website programming/developing/coding. Can I still apply?

Believe it or not, it’s one of the top questions asked when I informed my family and friends about the job opening.

The answer is: If you know how to code (basic knowledge in HTML or CSS,) that’s good. If you don’t know how, I suggest you to learn a bit about it. Even the basic knowledge on HTML and CSS is helpful 🙂 I blogged a bit about HTML and CSS in Indonesian in case you want to take a peek.

HTML and CSS, and any other coding languages that you can master, are skills that you can learn and improve as you progress and learn more. The most important aspect that you need to have is patience, eager to learn, and ability to read, like, a lot. You can check Automattic Creed and see how the company operates.

I wrote my experience in applying to Automattic (in Indonesian):

Feel free to reach out to me if you have any questions on how it feels to work as a Happiness Engineer in Automattic (I’ve been working as an HE for 1 year.) I can’t provide any “inside information” or committed on your application, but I can share my perspective about Happiness Engineer role and what I think about it 🙂

I’m setting this post as sticky for searchable purpose in case you folks are interested


6 responses to “Happiness Engineer position is now open!”


  1. champagneanix Avatar

    I think I would like to apply in the near future! any good advice? 🙂

    Like

    1. Nindya Avatar
      Nindya

      Yay! As for tips, I would suggest you to check the forums (https://wordpress.com/forums/) You could see types of questions that HEs usually got and how to respond/reply to it. You can also becoming a forum volunteer to get a gist of it 😄 Hope it helps!

      Like

      1. champagneanix Avatar

        thank u 💕

        Liked by 1 person

  2. Lidya Avatar

    Wah, I am interested to join Mba Nindya!

    Is the position still available? The Happiness Engineer page was showing “We are not currently accepting applications” :\

    Also, thank you for the experience stories – so inspiring and fun to read tho :))

    Like

    1. Nindya Avatar
      Nindya

      Thank youuu! ✨ As for the position, yes, the hiring process already closed 😞 If we have new openings again, I will post about it here 🙏

      Like

      1. Lidya Avatar

        Ah okay, thank you Mbak Nindya :))

        Like

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